Limited warranty

Sisters’ collective has a replacement policy for breakages within six months of sale. This limited warranty covers production faults only.

Exclusions

Our warranty does not cover mistreatment or general wear and tear. SIC jewels are precious and as such are designed as dress jewellery and should be treated with best care. Do not wear your charms in water, during sport activities / intensive physical activity, or to bed. Keep your jewels separate. Most charms are made from pewter or a zinc alloy, and may tarnish if they make contact with perfume, detergents or sweat.

Returns

We pride ourselves on the high quality of our jewellery collection. However, should your precious piece be damaged or faulty, please return it to us with proof of purchase and subject to our limitation of liability, we guarantee to repair or replace within 14 days working days of receipt.

Return to:
Sisters Collective
PO Box 17 648
Sumner
Christchurch 8081
New Zealand

Delivery

Delivery within New Zealand
Delivery within New Zealand is a flat rate fee of $6.00 which is included in the purchase price. We aim to deliver within 7-10 working days dependent on availability of stock. Should we be unable to deliver within the specified timeframe, we will contact you to advise of delayed delivery.

Locally, we use NZ Post – Courier Post, signature required track and trace.

International Delivery
Australia flat rate NZ$15
Rest of the world flat rate NZ$25

Please note these rates are not inclusive of any potential duties and taxes according to destination. We aim to deliver to international destinations within 14 working days of confirmation of your order and payment.